Client Retention Program & CRM
Most law firms have heard of Client Relationship Management (CRM) Programs and a few have started programs. Why implement and execute a CRM program? For the most important reason of all - CRM programs meet client needs and then help you anticipate future business by strengthening relationships.
2nvision will guide your practice groups to move from conducting ad hoc activities to marketing structured client care services with these benefits:
- retain key clients
- strengthen those relationships
- cross-market legal services
Retaining Your Existing Clients
It is time consuming and expensive to find new clients. Few firms have any systematic approach to retaining existing clients. Do you really know how clients feel about your services or why they leave? Taking your firm culture and resources into account, we coach you to use a range of proven tools.
- Independent surveys of key clients
- Objective examination of the entire client experience
- We work with practice managers to respond with improvements and train both lawyers and support staff in better client care
- Customized relationship management templates that use technology and delegation to keep well informed about client’s needs.
- Inexpensive legal checkup products that make the client feel cared.
Contact Paul Reynolds to discuss further. |
